Here is a list of some of the questions we get asked most often. If you don’t find your question here, call us 518.827.5211 or send us an email.
General
Fiber
- Fiber Connectivity 101 & Troubleshooting
- How do I order or change my service?
- How do I set up Watch TV Everywhere?
- I have a service issue.
- I need the manual for my Motorola HD DVR
- Is there a quick guide for my TiVo?
- What Cable TV Channel Line Ups are available?
- Where is Fiber Service available?
- Why Fiber?
- WiFi 101 & Bandwidth
- WiFi 101 & Router Placement
Internet
- Additional Email Tidbits
- Can I connect more than one computer/device to my internet service?
- Can I use my own wireless router with MIDTEL DSL or Direct Fiber Internet Service?
- How do I access my Domain’s virtual mail system?
- How do I access my MIDTEL email account?
- How do I reset my email password?
- How do I run a speed test?
- I have a service issue.
- What are MIDTEL’s Domain Name Servers?
- What Server Settings do I use with MIDTEL’s email service?
- WiFi 101 & Bandwidth
- WiFi 101 & Router Placement
Cable TV
- How can I setup my TIVO remote to turn on my TV, and adjust TV Volume or Mute?
- How do I fix my Mini set top after a power outage?
- How do I record a show on my TIVO set top box?
- How do I rescan my TV?
- How do I set up Watch TV Everywhere?
- How do I watch shows that I have recorded?
- I have a service issue.
- I need the manual for my Motorola HD DVR
- Is there a quick guide for my TiVo?
- Using my Tube TV with Digital Cable TV Channels
- What are Cable TV Sun Outages?
- What Cable TV Channel Line Ups are available?
- What happened to the HBO Go live streaming app?
- When I turn my TV on, it is one or two hours behind, why?
- Why can’t I see all of my channels when I view the channel list?
- Why is my Cable TV Pricing increasing?
Phone
- Does MIDTEL sell cell phone plans?
- How do I setup or change my voicemail?
- How do I sign up for long distance service?
- I have a service issue.
- What Long Distance plans are available?
- Why am I not receiving some long distance calls, or there is no one on the line?
- Will I be billed separately for long distance charges?