How do I reset my email password?

MIDTEL now provides two methods to self-reset/recover your email password. These options include a text message and a secondary email account. You can choose to set up any of the available options you’d like, or both of them. It is important that this is set up BEFORE you find yourself needing to reset/recover your email password.

Steps to self recover a password can only be used once you have set up the following Password Recovery service. If you have forgotten your password and have not activated these settings, please call us at 518.827.5211 and we will manually reset your password for you.

To view a step-by-step guide on how to set up password recovery for your account, click the link below.

MIDTEL Email Password Management Guide

Our Internet Help Desk is open 24 hours a day and 7 days a week and can be reached at:

518.296.HELP (4357) or 877.435.7966 (Toll-Free) or via chat:    Support