Resource Center

OMNINet is MIDTEL’s fiber internet service, delivering fast, reliable speeds straight to your home or business over our own fiber network — with a GigaSpire router, network management, and security included on every plan.

CommandIQ is the app that puts you in control of your home Wi-Fi. Manage connected devices, set up parental controls, create guest networks, and troubleshoot your network — all from your phone. It’s included on every OMNINet plan.

ExperienceIQ gives you a real-time look at your network’s performance — speed, device usage, and connection quality — so you can spot and resolve issues before they slow you down. It’s included on every OMNINet plan except Essentials.

ProtectIQ is built-in network security that automatically guards every connected device against threats like malware, phishing, and intrusion attempts — no extra setup or add-on required.

Search “CommandIQ” on the App Store or Google Play, then sign in with your MIDTEL account. The Quick Start Guide above walks through the whole setup, start to finish.

Open ExperienceIQ in the CommandIQ app to run a speed test and check which devices are using the most bandwidth. A quick router restart from the app often helps too. If speeds are still off, our support team can take a closer look.

Yes. Several OMNINet plans include an indoor mesh unit, and additional mesh units are available to extend coverage further. Check your plan’s feature list on the OMNINet page, or contact us to add one.

Start with the guides above — they cover most setup and troubleshooting questions. If you’re still stuck, reach out to our local support team below and we’ll get you back online.