To all of our customers,
We are committed to providing you with the best possible service and continually improving our network. To ensure optimal performance and security, we have scheduled two maintenance windows that may temporarily affect your services. Please see the details below:
Maintenance Schedule:
- Tuesday, June 3, 2025, at 1:00 AM EDT
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- Duration: 10–15 minutes
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- Impact: Brief service interruption expected for nearly all customers.
- Wednesday, June 4, 2025, at 1:00 AM EDT
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- Duration: 3–3.5 hours
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- Impact: Extended service interruption expected for nearly all customers.
We have carefully planned these maintenance windows during off-peak hours to minimize disruption. However, during these times, you may experience temporary loss of connectivity or reduced performance on your Internet and/or Voice service.
What You Need to Do: No action is required on your part other than possibly rebooting your gateway or router. We recommend planning around these maintenance windows if you anticipate needing uninterrupted service.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our network. If you have any questions or concerns, please contact our Customer Support team at (518) 827-5211 or info@corp.midtel.com.
Thank you for choosing us as your telecommunications provider.