When I turn my TV on, it is one or two hours behind, why?

If you pause a TV show, then come back one hour later and press play, your set-top will continue playing the station at one hour behind. To get back to current time press the “LIVE” button on your remote. Powering the set-top off and on will work, too.


Our Internet Help Desk is open 24 hours a day and 7 days a week and can be reached at:

518.296.HELP (4357) or 877.435.7966 (Toll-Free) or via chat:    Support